Returns and Refund Policy
(revised 12/23/2008)
www.mywaterbottlelabels.com is a div. of Creative Label Concepts, Bloomington, IL. Before making any purchase, please read Creative Label Concepts’ Return Policy
Custom printing: As our customer, you have the option of reviewing a proof of each label design and/or receiving a sample print via snail mail (upon request, $5 fee per label). You can ask for adjustments or give an "okay to print". Because we work with you to design and print your labels, and especially when you've given an okay to print, refunds and returns can not be given. If you do request a proof and
then decide you need to cancel the order (after the proof work has been
completed but prior to the label printing) you can do so for a $10
cancellation fee. Orders can not be canceled or refunded if the order
has already started printing.
We assume artwork that has been submitted as "print-ready" by a customer has already been approved and therefore does not require an electronic proof. A press proof (an actual printed copy) can be requested for a fee of $5.
Blank Label Sheets: You may return, within 15 calendar days of purchase, blank label sheets that are in NEW condition. There is a non-negotiable restocking charge of 15% of the product total (min. restocking fee is $8.00). A credit will be issued within 5 working days of receiving the return back at our shipping facility in Bloomington, IL. Original order shipping as well as return shipping is not refundable.
Products returned to Creative Label Concepts require an RMA number (return merchandise authorization). To initiate a return, please fill out the RMA form online. ALL RETURNS must be secured in a BOX and shipped via UPS or FEDEX for proper handling and tracking. Please write the RMA number on the shipping box. (We do not recommend shipping returns via the post office or using the flat rate envelopes)
